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Shipping and Delivery Policy

  1. Our Couriers

If you have a tracking number for your order, the courier company may have more information than the Fastibs.com website. When you place an order include a contact phone number with your delivery address. If there is any issue with the delivery, the courier company can use that number to contact you.

Courier Company Tracking and Contact Information

Want to track a shipment? Find tracking information and order details from Track your order

Fastibs.com provides up to date tracking information within Your Orders, which you can access by clicking the Track your order button.


Contact Details

Shipa Delivery Services Fastibs.com Customer Service ( Contact us )
  1. About Undeliverable Shipments

Occasionally packages are returned to us as undeliverable. As we can't re-ship orders that have been returned to us, when a courier returns a package as undeliverable we'll issue you a full refund for prepaid orders, excluding the delivery cost bank charges.

If you'd still like to purchase the items in that shipment that's been returned to us as undeliverable you'll need to place a new order.


A shipment might be returned as undeliverable for several reasons:

Incorrect address: If the address is incorrect or outdated the shipment will typically be returned to us by the courier. Please double-check the address carefully when placing your order. For more information about adding, editing and deleting addresses from your Address Book.

Incorrect address format: If our system doesn't recognize the way an address was entered the shipment may be assigned to a courier that can't deliver to that address.

Failed delivery attempts: Most of our couriers will make more than one attempt to deliver a shipment. Certain packages will always require a signature on delivery. The courier may ask for your Government ID as proof for orders above 500AED. After three attempts, the package will be returned to us.

Refused by recipient: If the recipient at the relevant address rejects the shipment then it will be returned to us.

Damaged in transit: If a shipment is damaged while it is on its way to you, the courier may return it without attempting delivery. In rare cases, address labels may become impossible to read in transit. If that happens the courier will return the shipment to us.

  1. Seller shipping Rates and Times within UAE

When shipping within the UAE, your order will arrive within these delivery estimates, based on your location and selected shipping speed. When you place an order, you credit card is immediately charged. Included in your payment is a pre-calculated fee for shipping. You will also have the option to pay Cash on Delivery, when you receive

Your shipments from the courier.

For buyers within the UAE, shipping charges and options vary according to the product being purchased, and are listed in the chart below unless otherwise noted in the seller's policies.

Dubai, Sharjah, Ajman Abu Dhabi and other Emirates Areas


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